AI training for customer service
AI training for customer service teams.
Faster, clearer replies that still sound like your business. Our AI training gets customer service teams of up to 12 drafting responses, summarising cases and writing help articles with Copilot, ChatGPT and Claude, while customer personal data stays out of unapproved tools. Book a free call for a session plan and one price per group.
- Plan it on a free call
- Replies in your own voice
- Customer data kept protected
- Attendees score us 5/5
Reply faster without sounding canned
Customers judge you on the reply as much as the fix. A slow answer frustrates them, and a fast one that misses the point or reads like a template does just as much harm.
We train your team to draft replies from the customer's message and your own guidance, then edit them until they're accurate and human. People practise the replies they write most, from simple how-to questions to complaints, and leave with prompts they'll reuse on their next shift.
Give every customer the same answer
When ten people answer customers, you get ten styles. Customers notice when the tone, the wording of a policy or the answer itself changes depending on who picks up the case.
We show your team how to brief AI with your tone of voice, approved wording and policy points, so every first draft starts from the same place. Turned into shared prompts the whole team uses, that guidance sits behind every reply instead of in one person's notes.
Keep customer data out of the wrong tools
Customer service handles names, addresses, order histories and account details all day. That's personal data, and pasting it into a tool your business hasn't approved puts it somewhere you no longer control.
Every exercise follows your AI policy: approved tools only, customer details kept out of every other tool, and a person reading every reply before it's sent. We train on sample cases shaped like yours, so no real customer data goes near a tool in the session. Still writing your policy? AI for Business ends with an action plan for responsible AI use.
Turn solved cases into help articles
The same questions keep coming in, and the best answers sit in old cases and experienced people's heads. A clear help article or internal guide gives the next customer, or the next new starter, the answer straight away.
Your team practises summarising long case histories and email threads, using Copilot in Outlook and Teams for catch-ups and recaps, then turning solved cases into help articles and internal FAQs. Our workshops get 5/5 from attendees, and we've signed the Responsible AI Use Campaign's 10 principles. Book a free call and we'll plan sessions for groups of up to 12 at your premises anywhere in the UK, a venue or online.
AI programmes
Choose a programme for your team.
AI & productivity
Microsoft Copilot for Business
Hands-on training for Copilot in Word, Excel, PowerPoint, Outlook and Teams, so your team saves time on everyday work.
- Half day or full day
- In person or online
Price on requestPrivate group · up to 12 people
View detailsArtificial intelligence
Coming soonAI for Business: One-Day Course
An open, one-day course on using ChatGPT and AI tools in your business. Book a place for yourself or a colleague.
- 1 day
- In person
Edinburgh · Dundee · Perth · Online
Price per person to be confirmed
Register interestArtificial intelligence
AI for Business
A practical introduction to ChatGPT and AI tools for your team, focused on real ways to save time and work smarter.
- Half day or full day
- In person or online
Price on requestPrivate group · up to 12 people
View detailsAI & productivity
Coming soonMicrosoft Copilot Essentials
An open half-day course on using Copilot in Word, Outlook, Excel, PowerPoint and Teams.
- Half day
- In person or online
Edinburgh · Dundee · Online
Price per person to be confirmed
Register interest- 1
Book a free call
Team size, the channels you answer, your AI tools and your data rules.
- 2
Approve your session
Sample cases shaped like yours, with one fixed group price agreed first.
- 3
Reply better next shift
Everyone leaves with prompts for replies, case summaries and help articles.
Questions
Good to know.
No. AI drafts, and a person on your team reads, edits and sends every reply, so customers only get answers someone has checked.
No. We use sample cases shaped like your own, so no customer's personal data goes into a tool during the session.
Yes. Your team learns to turn solved cases and long threads into first drafts of help articles and internal FAQs, then checks every line before it's published.
ChatGPT, Claude and Microsoft Copilot, plus any other AI tool your business has approved for answering customers.
We quote one fixed price for each group of up to 12. It reflects how long the training runs, how many sessions you need and where, and you'll see it before you commit.
Guides and insights.
- How can customer service teams use AI without losing the personal touch?Where ChatGPT, Copilot and Claude help customer service teams reply faster, and the conversations that must stay with a person.Read the guide
- How can operations teams use AI to take admin off their plate?Operations teams can hand AI the first draft of procedures, reports and supplier emails. Here's where it helps, where it doesn't and how to train for it.Read the guide
- How can a small charity team use AI safely?The rules, policy and training a small charity needs to use ChatGPT, Copilot and Claude safely, with staff, volunteers and trustees.Read the guide
Related services
- AI training your team will actually use.
- AI training for charities.
- AI training for operations teams.
- AI training for sales teams.
- AI training for marketing teams.
- ChatGPT training for your whole team.
- AI for Business training
- AI training that gets Belfast teams using the right tool.
- AI training for Cardiff teams that work to rules.
- Less paperwork, more output for Sheffield teams.
- AI training that comes to your Newcastle team.
- AI training for London teams.
- AI training for HR teams.
- AI training for Manchester teams.
- AI training for finance teams.
- AI training for Glasgow teams.
Work with us
Plan your customer service team's AI training.
Tell us about your organisation and what you would like to achieve. We will come back within one working day with ideas and a clear proposal.
- Booked privately for up to 12 people
- Tailored to your team and tools
- At your premises or online
- Clear, fixed pricing before you book