Acceptable Use Policy

Acceptable Use Policy

This is the Acceptable Use Policy ("Policy") for DLR Media Limited ("we/us").

This Policy is necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time satisfying our legal and ethical responsibilities.

Failure to follow any condition of the Policy will be grounds for immediate suspension of our services without notice. We will be the sole arbiter as to what constitutes a violation of any of these provisions. If we suspend our services the customer will not be entitled to repayment of any fees.

To report suspected abuses or any violations of this Policy, please contact us by email.

Illegal Usage. Our servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Any forum/discussion board discussing where to obtain such files or a forum/discussion that distributes such files is prohibited. Customers agree to indemnify us and hold us harmless from any claims resulting from the use of our hosting service. We will be the sole arbiter as to what constitutes a violation of this provision.

Prohibited software and services. Customers must not use the Services to run or distribute pirated software, open proxies, botnets, denial-of-service tools, exploit kits, cryptocurrency mining or any other program that interferes with the normal operation of our platforms or those of our Platform Providers. If we find such software, we may suspend the affected website or application immediately and may terminate the Services.

AI Applications & Automated Systems. Customers must not use the Services to create, deploy, host or distribute any application, workflow, automation or AI-generated system which:

violates any applicable law or regulation;

impersonates another person or organisation;

generates fraudulent, misleading or deceptive content;

performs unauthorised surveillance, scraping or data harvesting;

distributes malware, spam or malicious code;

attempts unauthorised access to third-party systems;

generates unlawful, defamatory, discriminatory or harmful content;

breaches the terms of any third-party platform, API or service provider; or

is designed to exploit vulnerabilities, automate abuse or circumvent security controls.

Customers remain solely responsible for all outputs, automations, workflows, actions and content generated by any AI-powered or automated system hosted or deployed using the Services.

Software Distribution. Our web hosting accounts may not be used for the purposes of distributing software and multimedia products, unless otherwise agreed in writing with us.

File Usage & Storage. Our web hosting accounts may not be used to distribute files in excess of reasonable server resources. Customers may use their storage space for personal use.

Security. Users are prohibited from violating or attempting to violate the security of our hosting service If this occurs, we will conduct an investigation, which may involve cooperation with police authorities. These violations of our security include, without limitation:

Accessing data not intended for user or logging into a server or account, which such user is not authorised to access;

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation;

Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";

Forging any TCP/IP packet header or any part of the header information in any e-mail or forum posting;

Taking any action in order to obtain services to which such user is not entitled; and

Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations.

Users may add a security package from us at any time, however we are not liable for failure in respect of failure of the service or for any cyber attacks.

API & Integration Usage. Customers must not misuse APIs, integrations, authentication systems or third-party services connected to the Services.

Prohibited activities include:

excessive automated requests;

credential sharing;

unauthorised scraping;

circumvention of rate limits;

abuse of third-party integrations; or

use of stolen or unauthorised API credentials.

We reserve the right to suspend or restrict Services where API or integration activity may negatively impact system stability, security or third-party providers.

Server Abuse. Any attempts to undermine or cause harm to our server is strictly prohibited.

Customer Responsibility. Customers are responsible for all activity originating from their account unless they are able to prove to our satisfaction that the activity is a result of hacking or forgery by a third party. Customers are responsible for securing their username/password. Customers are solely responsible for all third party material on their site that.

Public Applications & User Access. Customers are solely responsible for:

managing user access permissions;

maintaining secure authentication credentials;

controlling public visibility settings;

moderating user-generated content; and

ensuring appropriate access restrictions are in place.

We accept no liability for unauthorised access, public exposure of information, or misuse arising from customer-configured permissions or visibility settings.

Sensitive & Regulated Data. Unless expressly agreed in writing, customers must not use the Services to process, store or transmit:

special category personal data;

payment card information;

protected health information;

biometric data;

criminal offence data; or

any regulated or highly sensitive information.

Customers are solely responsible for ensuring that their use of the Services complies with all applicable privacy, security and data protection laws.

Backups. We make reasonable efforts to maintain the integrity of our hosting system. However, we shall not be held responsible for loss of customer data in relation to our hosting service. We recommend that customers back up all information on their own systems Our hosting service data backups are designed against hardware failure, and not customer user error. We do not guarantee that any backups we take will be fit for customer purposes. We cannot guarantee to customers that we can provide back ups of their data.

Actions Taken. The failure by a customer to meet or follow any of this Policy is grounds for account deactivation. We will be the sole arbiter as to what constitutes a violation of the Policy. We reserve the right to remove any account without prior notice.

When we become aware of an alleged violation of this Policy, we will initiate an investigation. During the investigation, we may restrict a customer's access to the services in order to prevent further potentially unauthorised activity. Depending on the severity of the violation, we may, at our sole discretion, restrict, suspend, or terminate a customer's web hosting account. If such violation is a criminal offence, we will notify the appropriate authorities of such violation.

We do not issue credits for outages as a result of our disabling customer services due to their alleged violation of this Policy.

Fair use of resources. Websites and applications must use platform resources (including storage, bandwidth, database requests, email sending, AI usage and API calls) reasonably and within any allowance stated in the Contract Details or set by our Platform Providers. If a customer's usage is excessive or puts the stability of the platform at risk, we will contact the customer to agree an upgrade or a change, and we may limit or suspend the affected feature until it is resolved.

Mail Policy. Where relevant to the services we provide to the customer, if we find a customer account is sending email to people who did not agree to receive it, we may suspend or terminate the affected service.

Sending Unsolicited Bulk Email. The sending of any form of Unsolicited Bulk Email ("UBE") through our or any of our third party providers' servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on our or any of our third party providers' servers is prohibited. Our accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another internet service provider where those messages violate our contract with the relevant customer or any terms of the other provider. Where relevant to the services we provide to the customer, the customer must not email any third parties who have not specifically asked to receive emails from the customer. If we become aware of a customer emailing third parties who have not asked to receive emails from the customer, we may suspend or terminate the services we provide to that customer.

Running Unconfirmed Mailing Lists. Where relevant to the services we provide to the customer, customers may not subscribe email addresses to any mailing list without the express and verifiable permission of the email address owner. All customer mailing lists in relation to the services we provide must be closed-loop. The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Customers may not purchase lists of email addresses from third parties in relation to the services we provide.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org. Where relevant to the services we provide to the customer, if we become aware of more than three complaints logged against a customer's website on Spamhaus, AOL or SpamCop or any other similar website in a 24 hour period, we may suspend our services. Services may be reinstated if the customer provides a satisfactory explanation to us for the complaints, at our sole discretion.

Connectivity. Hosting services are provided using third-party Platform Providers, which manage availability. We do not guarantee that a customer's website or application will be available at all times, and we will have no liability if it is not accessible because of a Platform Provider outage.